Privacy Policy

Policy last updated: 07 Jan 2021

Here at Laois Play Therapy, your privacy is important to us. We ensure all measures are taken to guarantee your rights and data are protected. In this section we explain what information may be held about you, why we need it, how it will be used, stored, and destroyed.

Table of Contents

    Who we are

    Our website address is: https://laoisplaytherapy.ie. From here in, any mention of us/we/our refers to Laois Play Therapy.

    Storing your Data

    In this section we explain why we store your data, how long we store your data for and your rights regarding your data. We also explain the process of changes to the privacy policy.

    Why we Store your Data

    We require information (data) about you to allow us to understand and assess your individual needs and preferences as a patient. This allows us to provide the full range of care your child may require.

    The data we collect is used to,

    • Manage our interactions with you
    • Comply with our legal obligations
    • Look after your vital interests in the event of an emergency
    • Carry out legitimate interest in managing and running of Laois Play Therapy

    How long do we store your data

    The length of time we retain your data depends on the type data and the reason for using it. Your data will be stored for no longer than in required or permitted.

    Access to your data is limited to personnel who specifically require it to process your contact with us.

    Your rights in relation to your personal data

    You have the right to request access to and rectification or erasure of your personal data. You also have the right to restrict or object to processing of your data at any time.

    Should you require a copy of the data held about you, a ‘Subject Access Request’ can be made, in writing by contacting,

    Data Protection Officer, Laois Play Therapy, 7 Lismard Road, James Fintan Lawlor Ave, Portlaoise, Co. Laois, R32 RRP0

    If you are unsatisfied with our actions or would like to make a complaint, you can contact us by writing to,

    Complaints Officer, Laois Play Therapy, 7 Lismard Road, James Fintan Lawlor Ave, Portlaoise, Co. Laois, R32 RRP0

    Alternatively,

     you can email,

                   Laoisplaytherapy@gmail.com

    If you remain dissatisfied with our actions, you have the right to lodge a complaint with the Supervisory Authority at,

    Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois, Ireland, R32 AP23

    Phone: 00353 57 8684800

    Email: info@dataprotection.ie

    Changes to the Privacy Policy

    Our privacy policy may change without notice. However, any changes will be highlighted on laoisplaytherapy.ie

    You are advised to review the privacy policy each time you use this website.

    Policy last updated: 07 Jan 2021

    Policies for Clinical Users

    When using our services, users may provide us with personal information. Here we outline what data we hold and why. We also outline what information we may gather from other services.

    Information Held

    For Laois Play Therapy to administer our services and to comply with our statutory responsibilities, the type of information we hold about the child and/or parent/guardian may include,

    • Name
    • Date of Birth
    • Contact information
    • Any diagnoses that you or your child may have
    • Parent/guardian information
      • Names
      • Addresses
      • Phone numbers
      • Email address
    • Next of Kin
    • Referral/ Registration Forms
    • Assessments
    • Therapy Plan & Notes
    • Progress Notes
    • Decisions by you not to receive or refuse therapy interventions
    • Any medical records or copies of reports you provided us with
    • A record of any accidents or incidents
    • A record of any complaints made by you
    • A record of any complaints made about you
    • Any correspondence between you and Laois Play Therapy
    • Risk Assessments (e.g. challenging behaviour, risk of falls, fire evacuation)

    We may also obtain the following categories of personal data from others in order to ensure we have all of the necessary information to be enable us to provide you with the highest standard of care and support:

    • Client data including clinical information as referrals from other Clinical Practitioners who may have worked with your child in the past.
    • Client data including clinical information as referrals from HSE & Tusla when referrals are coming from them
    • Schools and other professionals who may be working with your child may send information about your child on questionnaires that we send to them

    Why we obtain this information

    The above information is collected to provide you with our services, to get feedback on how we can improve our services and to produce anonymous clinical output statistics/outcome reports. Below is a full list of what we use your data for:

    • To include you on our systems
    • To communicate with you about sessions, reviews, or reports
    • To conduct quality assurance processes
    • For risk and claims management processes
    • For staff education and training
    • To carry out internal audits using anonymous data

    What information about you or your child do we obtain from others?

    For Laois Play Therapy to provide you with the required support, it may be necessary for us to liaise with a range of different health care professionals, teachers, or previous service providers. Therefore, we may be legally obliged to disclose specific information about you or your child to a third party, e.g. if there is a child welfare concern.

    Access to data contained in your personal health record or other fields relating to you or your child will only be accessible to appropriate personnel in the organisation.

    We will take all measures to ensure your privacy and dignity are protected during this process. We will also contact you if your data has been compromised.

    Retention of Information

    It is required by law to retain data about you or your child for ten years. The data will subsequently be destroyed by shredding, electronic deletion, or another form of secure destruction.

    Policies for website users

    When using our website, users may provide us with personal information. Here we outline what data we hold and why. We also outline what information we may gather from other services.

    Information Held

    When using this website your personal information will be collected when,

    • You register as a user of our website
    • You book a consultation via the website
    • You open an account with us to order online products
    • You book a place on a workshop or webinar via our website
    • When you leave comment on the website

    The information collected will include your,

    • Name
    • Address
    • Telephone number
    • Email address
    • Registration details

    We collect this information so that we may fulfil your product order or reserve a place on a workshop or webinar. You may update this data at any time when you visit the website.

    Data may be shared with Google Analytics and Google AdWords. For further information on Google’s privacy policy click here.

    We do not collect personal information if you only browse the site.

    Where possible our website is served using SSL data encryption technology.

    What we use your personal information for

    When you have entered your details into the website we may use your data in different ways, these include,

    • To process orders
    • To confirm bookings
    • To respond to any queries you may have
    • To correspond with you regarding your orders, bookings, or queries
    • To administer improvements to the website, including
      • Troubleshooting
      • Data analysis
      • Testing
      • Research
      • Statistical analysis
      • Security improvements

    What other data we collect and why we collect it

    Comments

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here.

    After approval of your comment, your profile picture is visible to the public in the context of your comment.

    Media

    If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

    Cookies

    If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

    If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

    Embedded content from other websites

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

    How long we retain your data

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

    What rights you have over your data

    If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    Where we send your data

    Visitor comments may be checked through an automated spam detection service.

    Plugins and Themes

    Laois Play Therapy website (https://laoisplaytherapy.ie) is built with WordPress CMS and the following themes and plugins may fall under GDPR legislation, you can find a link to their privacy policies below: